![]() If you currently find yourself locked out of your WD external hard drive with no means of recuperating your password, there's no need to panic. There are some very simple solutions that you can implement to unlock your drive and reset your password. This tutorial will walk you through three different scenarios by which you can regain access to your external hard drive. ASUS Support Center helps you to downloads Drivers, Manuals, Firmware, Software; find FAQ and Troubleshooting. Please note that some of these solutions may lead to data loss — it is highly recommended that you back up your data before beginning. Supports the following operating systems: Windows Vista (32 & 64 bit) Windows 7 (32 & 64bit) Windows 8 (32 & 64bit) Windows 8.1 (32 & 64bit) Windows 10 WD Security is also available for, and is compatible with: Mac OS 10.11 Mac OS 10.10 Mac OS 10.9.X Mac OS 10.8.X (Mountain Lion) In addition, the system supports My Book, My Book, My Book for Mac, My Book Duo, My Passport, My Passport Ultra (WD Backup), My Passport Ultra Metal, My Passport for Mac, My Passport for Mac, and My Passport Air. WD SmartWare WD SmartWare is another great tool for recuperating access to your hard drive. To use it, open WD SmartWare and go to Help > Manage & Customize. Next, click Erase the Drive? Option found on the right panel. Here, you will find more information on how to erase the drive and unlock it. WD SmartWare for supports the following operating systems: Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10 WD SmartWare does not offer a direct download link for Mac users, but the product can be found under Software for Mac. Once on the site, you can find the download by expanding the WD SmartWare option and clicking the +. WD SmartWare for Mac supports the following operating systems: OSX 10.9 OSX 10.8 OSX 10.7 OSX 10.6 OSX 10.5 The software also supports My Cloud, WD Cloud, My Cloud Mirror Gen2, My Cloud Mirror, My Cloud PR2100, My Cloud PR4100, My Cloud EX2 Ultra, My Cloud EX2, My Cloud EX4, My Cloud EX2100, My Cloud EX4100, My Cloud DL2100, My Cloud DL4100, My Book, My Book for Mac, My Book Pro, My Book Duo, My Passport Ultra Metal, and My Passport Wireless. WD Drive Utilities Open WD Drive Utilities and click the Help button found in the bottom-left corner. Click Erasing the Drive for more information on how to proceed. WD Drive Utilities for supports: Windows Vista (32 & 64 bit) Windows 7 (32 & 64bit) Windows 8 (32 & 64bit) Windows 8.1 (32 & 64bit) Windows 10 WD Drive Utilities for is compatible with: Mac OS 10.11 Mac OS 10.10 Mac OS 10.9.X Mac OS 10.8.X (Mountain Lion) Thank you to Certified CCM Contributor for this solution. Getting Started with the WD Security for Windows: Important: The WD Security software uses the set password to electronically lock and unlock the drive. If the password is forgotten, no new data will be writable on it, and data already in the drive will not be accessible. THE DRIVE WILL HAVE TO BE ERASED BEFORE IT CAN BE USED AGAIN. About the WD Security Software The WD Security™ software implements password protection and the 256-bit hardware data encryption capabilities of the supported WD hard drive. Use the WD Security software to: • Create a password to keep others from accessing the files on the drive • Change the password • Remove password protection • Unlock the drive on any computer -- whether the WD Security software is installed there or not Operating System Compatibility The WD Security software is compatible with the following Windows operating systems: • Windows 10 • Windows 8.1 • Windows 8 • Windows 7 • Windows Vista. Note: The WD Security software does not support Other manufacturers hard drives or WD hard drives that were not originally configured for the WD Security software.
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March 2019
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